Terms of service
Last updated: 20 May 2026
1. General information
1.1 These Terms and Conditions (“Terms”) apply to all orders, purchases and deliveries of products offered through the online store Nostalar available at https://nostalar.com/ (“Online Store”).
1.2 The Online Store is operated by:
Philipp Schiemer
Sole proprietor
Schwarzen 993
6861 Alberschwende
Austria
Email: info@nostalar.com
Phone: +43 67761646797
GISA number / Austrian trade register number: 39322104
1.3 In these Terms, “we”, “us” and “our” refer to the operator of the Online Store. “Customer”, “you” and “your” refer to the person placing an order through the Online Store.
1.4 The contract language is English. German translations may be provided for convenience only.
1.5 We sell physical T-shirts. The products are made to order after the Customer places an order.
1.6 We use external fulfillment, production and shipping partners. The purchase contract is concluded between the Customer and us. Our fulfillment partners are not the seller of the products.
2. Scope
2.1 These Terms apply to purchases made by consumers through the Online Store.
2.2 A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
2.3 If a Customer acts as a business customer, these Terms apply unless a separate agreement in text form (e.g., via email) has been agreed.
2.4 Mandatory consumer protection rights under the law of the country in which the Customer has their habitual residence remain unaffected.
3. Changes to these Terms
3.1 We may update these Terms from time to time.
3.2 The version of the Terms that applies to an order is the version available at the time the Customer places the order.
3.3 Changes to these Terms do not affect orders that have already been placed and accepted.
4. Customer account
4.1 The Customer may place an order with or without creating a customer account, unless the Online Store technically requires otherwise.
4.2 If the Customer creates a customer account, the Customer must provide accurate, complete and current information.
4.3 The Customer is responsible for keeping login details confidential and for preventing unauthorized access to the customer account.
4.4 The Customer must inform us immediately if they suspect unauthorized use of their customer account.
5. Products and product information
5.1 The main characteristics of each product are shown on the relevant product page.
5.2 Product images, mockups and previews are for illustrative purposes. Minor differences may occur due to screen settings, production processes, print placement, fabric texture, color display, lighting or product availability.
5.3 Such minor deviations do not affect the Customer’s statutory rights if the delivered product is defective or does not correspond to the contract.
5.4 The Customer is responsible for selecting the correct size, color and product variant before placing an order.
5.5 Size charts and product descriptions are provided to help the Customer choose the correct product. They do not constitute a guarantee unless expressly stated as such.
6. Order process and conclusion of contract
6.1 The order process usually consists of the following steps:
- selecting the desired product
- selecting product options such as size and color
- placing the product in the shopping cart
- entering customer, billing and shipping information
- selecting the payment method and shipping method
- reviewing and correcting the order
- submitting the order by clicking the final order button, such as “Pay now”, “Buy now”, “Complete order” or another button clearly indicating a payment obligation
6.2 Products displayed in the Online Store do not constitute a legally binding offer by us. They are an invitation to the Customer to place a binding order.
6.3 By submitting the order through the final order button, the Customer makes a binding offer to purchase the products in the shopping cart.
6.4 After receiving the order, we will send an order receipt or order confirmation email to the email address provided by the Customer.
6.5 An automated order receipt email only confirms that we have received the order, unless it expressly states that the order has been accepted.
6.6 The contract is concluded when we accept the Customer’s order. Acceptance may take place by:
- sending an express order confirmation by email;
- sending a shipping confirmation;
- dispatching the ordered products;
- requesting payment, if payment has not already been made; or
- otherwise clearly confirming acceptance of the order.
6.7 We may reject an order before acceptance only for legitimate reasons, such as if a product is unavailable, if payment fails, if shipping to the delivery address is not possible, if there is an obvious pricing or product information error, or if there is reasonable suspicion of fraud or misuse.
6.8 If payment has already been made and we reject the order or cannot fulfill it, we will refund the payment without undue delay.
7. Customer information and shipping address
7.1 The Customer must provide complete, accurate and current information when placing an order.
7.2 The Customer is responsible for ensuring that the shipping address is complete and correct.
7.3 If the Customer notices an error in the shipping address, the Customer must contact us immediately.
7.4 Address changes can only be made if the order has not yet entered fulfillment, production or shipping.
7.5 We are not responsible for delays, failed delivery, return shipments or loss caused by incorrect or incomplete shipping information provided by the Customer, unless required otherwise by mandatory law.
8. Prices, taxes and shipping costs
8.1 The prices shown in the Online Store are product prices and do not include shipping costs unless expressly stated otherwise.
8.2 Shipping costs are shown to the Customer before the order is submitted.
8.3 The final price payable to us is shown at checkout before the Customer submits the order.
8.4 We are a small business within the meaning of Section 6(1)(27) of the Austrian VAT Act (Umsatzsteuergesetz, UStG), where applicable. No Austrian VAT is charged.
8.5 The following wording applies to invoices issued by us, where applicable:
“No VAT is charged due to the small business exemption under Section 6(1)(27) of the Austrian VAT Act (UStG).”
8.6 For deliveries outside the European Union, import duties, customs fees, local taxes, carrier handling fees or similar charges may apply.
8.7 Such import charges are not included in our product prices or shipping prices unless they are expressly shown as included at checkout.
8.8 If a DDP shipping method is available and selected at checkout, certain import duties or taxes may be handled as part of that shipping method. If DDP is not available or not selected, the Customer may be responsible for import duties, taxes and fees charged by the destination country or carrier.
8.9 The Customer is responsible for checking possible import charges before placing an order.
9. Payment
9.1 The available payment methods are shown at checkout.
9.2 Payment methods may include, depending on availability:
- credit card
- debit card
- PayPal
- Apple Pay
- Google Pay
- Klarna
- Shop Pay
- other payment methods shown at checkout
9.3 Payment is due at the time of order unless another payment term is expressly offered at checkout.
9.4 If payment is processed by a third-party payment provider, the terms and privacy notices of that payment provider may also apply.
9.5 If a payment fails, is reversed, or is not completed, we may reject or cancel the order.
10. Electronic invoices
10.1 The Customer agrees to receive invoices electronically.
10.2 Electronic invoices may be sent by email, made available through the customer account, or provided through another electronic method.
11. Fulfillment, shipping and delivery
11.1 Our T-shirts are made to order. Fulfillment means the production and preparation of the product for shipment.
11.2 Delivery time consists of fulfillment time plus shipping time.
11.3 The applicable shipping methods, estimated delivery times and shipping costs are shown at checkout and explained in our Shipping Policy at https://nostalar.com/policies/shipping-policy.
11.4 Unless a different delivery period is shown before the order is placed or separately agreed, delivery will take place no later than 30 days after conclusion of the contract.
11.5 Delivery estimates are not guaranteed delivery dates.
11.6 Delays may occur due to product availability, fulfillment capacity, carrier delays, customs clearance, public holidays, strikes, weather events, incorrect address details or other circumstances outside our reasonable control.
11.7 If delivery is delayed, we will inform the Customer where required by law.
11.8 If delivery becomes impossible or if we cannot fulfill an accepted order, we will inform the Customer and refund any payments already made.
11.9 Orders may be shipped in multiple parcels if products are fulfilled at different locations or at different times.
11.10 Further details are set out in our Shipping Policy.
12. Transfer of risk
12.1 For consumers, the risk of loss or damage to the products passes to the Customer when the Customer or a third party designated by the Customer, other than the carrier, receives physical possession of the products.
12.2 If the Customer independently arranges a carrier that was not offered by us, the risk may pass to the Customer when the products are handed over to that carrier, to the extent permitted by law.
13. Retention of title
13.1 The products remain our property until the purchase price and all applicable shipping costs have been paid in full.
14. Right of withdrawal, returns and refunds
14.1 Consumers may have a statutory right of withdrawal or cancellation, depending on their country of residence and applicable mandatory consumer law.
14.2 Consumers in the European Union have a statutory right to withdraw from most distance contracts within 14 days without giving any reason, unless a legal exception applies.
14.3 Consumers in the United Kingdom may also have statutory cancellation rights for online and distance purchases, unless a legal exception applies.
14.4 The details, deadlines, procedure, return address, refund rules and model withdrawal form are set out in our separate Refund Policy at https://nostalar.com/policies/refund-policy.
14.5 The Refund Policy forms part of these Terms.
14.6 Unless otherwise required by mandatory law, the Customer bears the direct cost of returning products after exercising a statutory right of withdrawal.
14.7 The right of withdrawal does not apply to products that are made to the Customer’s specifications or are clearly personalized, where such legal exception applies.
14.8 Personalized products may include, for example, products customized with the Customer’s name, custom text, uploaded image, custom artwork or other individual modification requested by the Customer.
14.9 For clarity: the fact that a standard T-shirt is produced on demand after the order is placed does not by itself automatically exclude the statutory right of withdrawal where such right applies.
14.10 The statutory warranty rights of the Customer remain unaffected.
15. Defective, damaged or incorrect products
15.1 If a product is defective, damaged or incorrect, the Customer should contact us as soon as possible at info@nostalar.com.
15.2 The Customer should include:
- the order number;
- a description of the issue;
- clear photos of the product;
- photos of the packaging, if relevant.
15.3 To help us process transport damages, you may voluntarily report obvious transport damage to the delivery carrier where possible and inform us.
15.4 Failure to report transport damage to the carrier does not affect the Customer’s statutory warranty rights.
15.5 If a product is defective or does not conform to the contract, the Customer has statutory warranty rights.
16. Statutory warranty
16.1 The statutory warranty rights apply.
16.2 Nothing in these Terms limits or excludes mandatory statutory rights of consumers in relation to defective or non-conforming products.
16.3 Commercial guarantees only apply if they are expressly offered for a specific product.
16.4 Product descriptions, size charts or general care instructions do not constitute a commercial guarantee unless expressly stated as such.
17. Care instructions
17.1 The Customer must follow the care instructions provided for the product.
17.2 Damage caused by improper washing, drying, ironing, storage, handling or use is not a defect if the product was delivered in conformity with the contract.
17.3 This does not affect the Customer’s statutory rights where the product was defective at the relevant time under applicable law.
18. Customer obligations for personalized products
18.1 This clause applies only if personalized or custom products are offered.
18.2 If the Customer uploads or provides text, images, graphics, designs, logos or other content for a personalized product, the Customer is responsible for ensuring that they have all necessary rights to use that content.
18.3 The Customer must not provide content that infringes copyrights, trademarks, personality rights, privacy rights or other rights of third parties.
18.4 The Customer must not provide unlawful, discriminatory, hateful, violent, pornographic or otherwise illegal content.
18.5 We may reject or cancel orders for personalized products if we reasonably believe that the provided content is unlawful, infringes third-party rights or violates these Terms.
18.6 If payment has already been made and we reject the order before production, we will refund the payment unless otherwise permitted by law.
19. Intellectual property
19.1 All content in the Online Store, including designs, graphics, logos, text, product images, mockups, photographs, layout and branding, is protected by intellectual property rights unless otherwise stated.
19.2 The Customer may not copy, reproduce, distribute, modify, sell, license, use commercially or otherwise exploit content from the Online Store without our prior written consent.
19.3 Purchasing a product does not transfer any intellectual property rights to the Customer.
20. Promotions and discount codes
20.1 Discount codes, vouchers or promotional offers are only valid under the conditions stated for the respective promotion.
20.2 Promotions may be limited by time, product, country, order value or customer group.
20.3 Discount codes cannot be redeemed for cash unless required by law.
20.4 We may refuse or cancel discounts that are used fraudulently, contrary to the promotion terms or due to technical error.
21. Liability
21.1 We are liable in accordance with statutory law.
21.2 Nothing in these Terms excludes or limits liability for:
- death or personal injury;
- intentional misconduct;
- gross negligence;
- mandatory product liability;
- statutory warranty rights;
- any liability that cannot be excluded or limited under applicable law.
21.3 To the extent permitted by law, we are not liable for damages caused by slight negligence, except where a material contractual obligation has been breached.
21.4 Material contractual obligations are obligations whose fulfillment is necessary for the proper performance of the contract and on whose compliance the Customer may regularly rely.
21.5 To the extent permitted by law, liability for slight negligence is limited to typical and foreseeable damages.
21.6 The limitations in this section do not affect mandatory consumer rights.
22. Events outside our control
22.1 We are not responsible for delays or failure to perform caused by events outside our reasonable control.
22.2 Such events may include natural disasters, extreme weather, fire, flood, war, terrorism, strikes, labor disputes, pandemics, government measures, customs delays, carrier disruptions, supplier disruptions, technical outages, or disruptions affecting fulfillment partners.
22.3 If such an event affects the performance of an order, we will inform the Customer where required and will take reasonable steps to minimize the impact.
22.4 Mandatory consumer rights remain unaffected.
23. Complaints and customer service
23.1 Complaints and customer service requests can be sent to: info@nostalar.com
23.2 The Customer should include the order number and a clear description of the issue.
23.3 We will review complaints within a reasonable period of time.
24. Alternative dispute resolution
24.1 We are not obliged and do not undertake to participate in alternative dispute resolution proceedings before a consumer arbitration board, unless required by mandatory law.
24.2 If a dispute with a consumer cannot be resolved directly, we will provide information about the competent alternative dispute resolution body where required by applicable Austrian law.
24.3 No link to the former EU Online Dispute Resolution platform is provided, as that platform has been discontinued.
25. Data protection
25.1 Information about how we process personal data is provided in our Privacy Policy.
25.2 The Privacy Policy is available at: https://nostalar.com/policies/privacy-policy
26. Governing law
26.1 These Terms and the contractual relationship between us and the Customer are governed by Austrian law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
26.2 If the Customer is a consumer, this choice of law does not deprive the Customer of the protection afforded by mandatory provisions of the law of the country in which the Customer has their habitual residence.
27. Jurisdiction
27.1 The statutory rules on jurisdiction apply.
27.2 If the Customer is a consumer, nothing in these Terms limits the Customer’s right to bring claims before courts that are competent under mandatory consumer protection rules.
28. Severability
28.1 If any provision of these Terms is or becomes invalid, unlawful or unenforceable, the remaining provisions remain valid.
29. Final provisions
29.1 These Terms, together with the Shipping Policy, Refund Policy, Privacy Policy and any product-specific information shown before checkout, form the basis of the purchase contract.
29.2 In case of contradictions, mandatory consumer law takes precedence.
29.3 In case of contradictions between these Terms and product-specific information expressly shown at checkout, the information shown at checkout applies to the specific order, unless this would disadvantage the Customer contrary to mandatory law.